Contact Us - North Coast Cleaning Ltd
in Coleraine | Portstewart | Portrush | Ballybogey | Ballymoney | Belfast Northern Ireland

Before accepting our quote, please refer to our full terms and conditions as outlined below.

Cancellations:
Due to the nature of our business, we’re unable to accept a ‘day-of’ cancellation for any jobs that have been previously booked in.

In the event of a cancellation within 48 hours of the booking start-time and date, we reserve the right to charge a cancellation fee of 60%.

This is due to the fact that we are still required to pay our team for the scheduled works due to be completed and accounting for a loss of revenue where we would have otherwise have arranged for an alternative booking.

Non-Payment:
Our payment terms are strictly 7 days following the most recent invoice.

In the event of non-payment on the due date, North Coast Cleaning Ltd reserves the right to charge a daily interest rate of 3% until the invoice or invoices have been paid.

We also may decide to refer any outstanding debts to a third-party for collection who may also charge additional fees and costs.

Ready to Work:
North Coast Cleaning Ltd bases our quoted cleaning services on the proviso that the project or property is of a finished standard and ready to be cleaned.

In the event that other trade or service professionals are still working on site on the day of the clean, cleaning will be completed to the best of our ability and no discounts will be given for areas unable to be completed.

Health and Safety:
In line with our Health and Safety policy and guidelines, we can only clean in areas that are safe for our team to do so.

We generally will not clean in areas where our team cannot easily manoeuvre within the space, which includes working around cluttered and obstructed areas and power tools.

We also kindly ask that all risks and hazards that are associated with the project or property are communicated to us on-site prior to us starting work.

Power & Water:
To complete a satisfactory clean inline with our standard scope of services, we do require power and water to be connected to the scheduled property prior to North Coast Cleaning Ltd completing our work. Failure to be connected North Coast Cleaning Ltd can refuse to clean the property

North Coast Cleaning Ltd requires at least one socket per room & a continuous flow of Hot water in each bothroom/kitchen to professional clean the house. Without this we can not guarantee the best finish

Please contact us ahead of time if required so we can make alternative arrangements.

Windows & Joinery:
North Coast Cleaning Ltd uses a preferred method of cleaning external glass “traditional cleaning” this method uses acid free chemicals to clean glass leaving it streak free and sparkling.

Where accessible our cleaning technicians will remove a reasonable amount of building waste and organic materials from the external joinery and glass partitions, such as paint droplets, concrete specs and bird poo. Glass scraper will be required when building waste or protective films have “split” leaving glue behind.

As we provide fixed-pricing based on a standard scope of services, excessive amounts of building waste that should’ve been removed from the responsible trade is not included.

North Coast Cleaning Ltd takes no liability for scratched or otherwise damaged glass or joinery during the cleaning process.

We use the neutral cleaning agents and non-abrasive tools and techniques wherever possible, however in rare instances, damage can occur through no fault of our own, i.e. excessive concrete dust on glass partitions, adhesive tape or stickers that have melted onto the affected surfaces.

Interior Cleaning:
North Coast Cleaning Ltd has an approved cleaning system, designed to complete an effective and satisfactory post-construction cleaning service.

Our standard scope includes a comprehensive and thorough internal clean of the property, and removing reasonable amounts of builder’s waste such as grout, concrete splatter, silicone, paint drops and more.

Unless otherwise requested, North Coast Cleaning Ltd does not include the removal of building waste from site, cleaning of stained or damaged carpet and removing excessive amounts of build-up such as grout, concrete or silicone.

Appliances and Stickers:
North Coast Cleaning Ltd will remove all stickers from appliances and fixtures that have been newly installed, so far as there are no labels instructing the owner to remove or read first.

We will also remove all tape and adhesives from joinery and windows inside and outside of the property unless otherwise instructed.

Digital Images & Media Terms:
North Coast Cleaning Ltd will take before and after pictures of your home both internal and external images, these are taken for North Coast Cleaning Ltd's own records, training and marketing purposes. It will be assumed that you grant your consent for these pictures to be taken by instructing us to undertake a Builder Clean or any other clean (we may contact you as a courtesy but this is not required), however in the event you do not want pictures of your property published on our website and / or social media feeds, please let North Coast Cleaning Ltd know before or even after your clean and we will be to accommodate your request as North Coast Cleaning Ltd respects every clients desire for privacy.

At no time will any images taken focus on specific items or personal belongings, unless it is your personal property that could or was damaged and photographs maybe required by our insurance company to process a possible claim. At no point will any images include images of any person living in or outside the home.

If any images (Interior or exterior) from your clean are used on our website or social media feeds North Coast Cleaning Ltd will be as vague as possible in defining the specific location.